.png)
I love this time of year, with its promise of fresh beginnings, new objectives, and the kick-off of a new RV outdoor hospitality industry season.
As the calendar turns, there's a tangible shift in the atmosphere, and the much-anticipated and very much delayed "let’s wait until spring” check list starts to materialize.
At the start of each RV hospitality “season”, I take a moment to reflect on the previous season's victories as well as identifying areas that could use improvement to ensure the best and most successful season lays ahead.
THE TEAM IS THE HEART OF A PARK ❤️ :
One of my core and fundamental beliefs in operations management is that the success of any park lies in the understanding that the team is the center of the park, acting as the energy of the park. When a team works together harmoniously and cooperatively, the entire park flourishes. This harmony will translate into all aspects of the park, including positive guest experiences and efficient procedures.
Teamwork can be compared to a puzzle, where each team member represents a unique piece with its own shape and pattern. Just like when you look at individual puzzle pieces, you can get a glimpse of what the final picture might look like, but the true completion of the picture occurs when all the pieces are properly placed together.
HOW DO YOU BUILD AND MAINTAIN A HARMONIOUS TEAM?
To build a harmonious team, it is important to establish an environment where team members collaborate seamlessly, provide mutual support, and work towards shared objectives. It is crucial to acknowledge and appreciate the unique strengths and contributions of each team member. 🎶🎶🎶
SOME STRATEGIES TO
PROMOTE A HARMONIOUS TEAM:
1.Promote Compassionate and Productive Communication: While honesty is crucial, the foundation of kindness and empathy is indispensable. Foster communication that uplifts and motivates team members instead of tearing them down. Provide avenues for everyone to freely express their ideas, concerns, and feedback. Actively listen to each team member, ensuring that their voices are not only heard but also valued.
2. Promote Collaboration and Support Ideas within Your Team: Foster an environment where team members are encouraged to collaborate, share their expertise, and support each other's endeavors. This will cultivate a collective sense of responsibility and a shared dedication to achieving success. Empower team members by giving them ownership over their work. Trust them to make decisions and allow them to take initiative. This can increase their motivation and sense of responsibility.
3. Build Trust within Your Team: Trust forms the foundation of a cohesive team. Establish trust by demonstrating transparency, reliability, and consistency in your actions. Encourage trust among team members by fostering open and respectful communication, honoring commitments, and valuing different viewpoints. Express the value that each unique perspective offers.
4. Encourage Mutual Respect: Create an environment where team members genuinely respect and value one another. Embrace inclusivity and appreciate diversity to foster empathy and understanding. Address conflicts or disagreements in a timely and constructive manner to maintain a respectful atmosphere within the team. Clearly communicate your standards and approach to conflict resolution to ensure that everyone is aware. Avoid contributing to ongoing contention by addressing issues promptly.
5. Encourage Personal Growth: Foster the growth and development of your team members by providing opportunities for professional advancement and skill development. Create a culture of continuous learning, where individuals can enhance their existing abilities and acquire new knowledge. This support not only promotes personal fulfillment but also increases engagement within the team.
I love when a team member refers to the park as “their park” or “their home”. This ownership translates into pride for their community. Isn't that amazing! 🏡
As a leader, set a positive example by demonstrating the values and behaviors you want to see from your team. Show respect, communicate effectively, and collaborate with others. Your actions will inspire and influence the team to follow suit.
By implementing these strategies consistently and promoting a culture of collaboration, trust, and respect, you can build a harmonious team that thrives and achieves exceptional results. 🎶
Owners, General Managers, Department Heads: Get to know your team members individually, understand their motivations and tailor your approach accordingly. See individual team members potential and help them in seeing their own. If you believe in them, they will believe in each other.
Cheers to an exhilarating and prosperous RV camping season ahead!
-Amy Hansen
Amity Outdoors Hospitality Management
801.369.6700
Comentários